Concierge Services Disclaimer

1. Nature of Concierge Services — Facilitation Only

Annie Lipscomb Private Luxury Concierge acts solely as a facilitator, intermediary, and coordinator of services provided by independent third-party vendors, operators, venues, carriers, and service providers (collectively, "Third-Party Providers"). The Company does not itself provide travel, transportation, accommodation, event access, dining, medical, wellness, property management, or any other experiential services.

All arrangements made on behalf of a client are made through Third-Party Providers who are independent of the Company. The Company's role is to identify, negotiate access to, and coordinate such services — not to deliver them. Accordingly, the Company assumes no responsibility for the acts, omissions, negligence, failures, insolvency, or misconduct of any Third-Party Provider.

Nothing in this Disclaimer, any communication from the Company, or any information on this Site shall be construed to create an employer-employee, agency, partnership, joint venture, or fiduciary relationship between the Company and any Third-Party Provider.

2. No Guarantee of Access, Availability, or Outcomes

THE COMPANY MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, THAT IT CAN SECURE ACCESS TO ANY PARTICULAR EVENT, VENUE, ACCOMMODATION, SERVICE, OR EXPERIENCE, INCLUDING BUT NOT LIMITED TO SPORTING EVENTS, FASHION SHOWS, PRIVATE CLUBS, MEDICAL FACILITIES, PRIVATE ESTATES, OR ANY OTHER ACCESS THAT MAY BE LIMITED BY AVAILABILITY, ALLOCATION, REGULATORY RESTRICTION, OR THIRD-PARTY DISCRETION.

Access to exclusive events, Paddock Club allocations, yacht berths, front-row seats, private showroom appointments, wellness clinic placements, and similar arrangements is subject to availability determined by Third-Party Providers at their sole discretion. Availability at the time of inquiry or agreement does not guarantee availability at the time of the requested experience.

The Company shall not be liable for any loss, damage, disappointment, or consequential harm resulting from its inability to secure access to any requested experience or arrangement, regardless of the circumstances.

3. Third-Party Provider Liability and Limitation

All services ultimately delivered to the client — including travel, hospitality, transportation, medical and wellness services, event experiences, and property-related services — are provided by Third-Party Providers subject to those providers' own terms and conditions, liability limitations, and policies.

The Company is not responsible or liable for:

• —Cancellations, delays, changes, or closures initiated by Third-Party Providers;
• —Quality, safety, or suitability of services delivered by Third-Party Providers;
• —Overbooking, unavailability, or errors made by Third-Party Providers;
• —Insolvency, bankruptcy, or cessation of operations of any Third-Party Provider;
• —Any personal injury, property damage, illness, death, or loss arising from Third-Party Provider services;
• —Any financial loss arising from currency fluctuations, pricing changes, or third-party billing errors; or
• —Any failure by a Third-Party Provider to honor a reservation, commitment, or representation made in connection with client arrangements.

Clients are strongly advised to review the terms and conditions of each Third-Party Provider and to obtain comprehensive travel, health, cancellation, and liability insurance appropriate to the services and destinations involved.

4. Financial Transactions and Payment

In many arrangements, clients pay Third-Party Providers directly. Where the Company facilitates payments on behalf of a client, it does so as the client's agent only. The Company assumes no liability for the application or misapplication of funds transferred to Third-Party Providers, including in circumstances of Third-Party Provider insolvency or fraud, beyond its duty of reasonable care in selecting reputable providers.

Service fees charged by the Company for facilitation services are separate from and in addition to any amounts payable to Third-Party Providers. Company service fees are non-refundable except as expressly provided in a separately executed services agreement. Refunds for Third-Party Provider services are governed exclusively by those providers' own cancellation and refund policies.

5. Travel, Health, and Safety Risks

Travel and experiential activities involve inherent risks, including but not limited to: physical injury, illness, death, property loss, political instability, natural disasters, pandemic conditions, terrorism, civil unrest, and other unforeseen hazards. By engaging the Company to arrange travel or experiential services, the client acknowledges and accepts these inherent risks and agrees not to hold the Company liable for any loss or harm arising therefrom.

The Company does not provide medical advice and nothing communicated by the Company constitutes a recommendation with respect to health, safety, or medical treatment. Clients should consult qualified medical professionals regarding any health concerns before undertaking travel or wellness-related services.

Clients are solely responsible for ensuring they possess valid travel documents, visas, vaccinations, and any other documentation required by the applicable destination or jurisdiction.

6. No Fiduciary, Legal, Financial, or Investment Advisory Relationship

The Company's services are limited to luxury lifestyle facilitation. The Company is not a licensed financial advisor, investment advisor, attorney, accountant, medical professional, real estate broker (unless separately licensed), or any other regulated professional, and does not provide services in any such capacity.

No communication from the Company — written, oral, or electronic — shall be construed as legal advice, financial advice, investment advice, tax advice, or medical advice. Clients are encouraged to consult appropriate licensed professionals for guidance in those domains. The Company owes no fiduciary duty to clients except as may be expressly created by a separately executed written agreement.

7. Confidentiality — Mutual Obligations

Confidentiality is a mutual obligation. Clients agree not to disclose, publish, or otherwise share any non-public information regarding the Company's operations, vendor relationships, pricing, methodologies, client list, or proprietary access arrangements without the Company's prior written consent.

The Company agrees not to disclose client identity, personal preferences, itineraries, or activities to any third party without express written consent, except as required by law or as necessary to arrange requested services (e.g., providing a client's name to a hotel for a reservation). A formal mutual NDA will be executed at the commencement of every engagement.

Breach of confidentiality obligations by either party may result in irreparable harm. The non-breaching party shall be entitled to seek injunctive relief and other equitable remedies without posting bond or other security.

8. Force Majeure and Impossibility

The Company shall not be liable for any failure or delay in performance arising from circumstances beyond its reasonable control, including but not limited to: acts of God; natural disasters; epidemics or pandemics and associated governmental restrictions; war, terrorism, or civil unrest; governmental embargoes or travel restrictions; labor strikes or disputes affecting Third-Party Providers; venue closures; event cancellations by organizers; or any other cause rendering performance impossible, inadvisable, or illegal.

In such circumstances, the Company will use commercially reasonable efforts to identify comparable alternatives. Where alternatives are not available and advance payments have been made to Third-Party Providers, refund rights are governed by those providers' policies. The Company's facilitation fees shall remain non-refundable unless otherwise agreed in writing.

9. Membership Selectivity and Right of Refusal

Membership in and access to the Company's concierge services is offered at the Company's sole and absolute discretion. The Company expressly reserves the right to: (a) decline any application for any reason or no reason without liability; (b) terminate a client relationship for any reason upon reasonable notice; (c) limit the scope of services offered to any client; and (d) modify or discontinue any service offering at any time.

Membership is personal and non-transferable. Clients may not transfer, assign, or share their membership or any benefits thereof with any third party without prior written consent.

10. Regulatory and Licensing Acknowledgment

Certain services facilitated by the Company may be subject to licensing, registration, or regulatory requirements in applicable jurisdictions, including but not limited to travel agency licensing, real estate licensing, and financial services regulations. The Company maintains all applicable licenses and registrations required for its facilitation activities as a member of Virtuoso and the Signature Travel Network where applicable.

Where particular service categories require a separate licensed professional — including but not limited to real estate transactions, legal matters, or financial management — the Company will refer clients to appropriately licensed third parties. Referrals do not constitute endorsements and the Company assumes no liability for the services of referred professionals.

11. Limitation of Liability — Concierge Services

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE PROVISION OF CONCIERGE FACILITATION SERVICES — WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE — SHALL NOT EXCEED THE TOTAL CONCIERGE SERVICE FEES ACTUALLY PAID BY THE CLIENT TO THE COMPANY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST EXPERIENCES, OR EMOTIONAL DISTRESS.

THE LIMITATIONS SET FORTH IN THIS SECTION APPLY REGARDLESS OF WHETHER THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

12. Dispute Resolution

Any dispute relating to concierge services is subject to the mandatory arbitration and class action waiver provisions set forth in the Terms & Conditions, incorporated herein by reference, and in any separately executed services agreement.

13. Governing Law

This Disclaimer is governed by the laws of the State of California. Where a separately executed services agreement specifies a different governing law, that agreement shall govern with respect to the services it covers.