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Terms & Conditions

Last Updated: February 25, 2026

1. Acceptance of Terms

By accessing or using this website (the "Site") operated by Annie Lipscomb Private Luxury Concierge ("Company," "we," "us," or "our"), you ("User" or "you") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms in their entirety, you must immediately cease use of this Site. Access to the Site constitutes acceptance of these Terms each time you visit.

These Terms apply to all visitors, applicants, and any other users of the Site. They govern your use of the Site only. Separate written agreements govern any concierge services that may be provided following a successful membership application. Nothing on this Site constitutes an offer to enter into a services agreement.

2. Nature of the Site — No Binding Services Agreement

This Site is a marketing and inquiry platform only. The content herein is for informational purposes and does not constitute an offer, solicitation, or binding commitment to provide any concierge, travel, lifestyle management, or other services. No services agreement is created by submission of an inquiry form, viewing of Site content, or any other interaction with this Site.

Any concierge services provided by the Company are governed exclusively by a separate, signed written agreement between the Company and the client. The Company reserves the absolute and unconditional right, at its sole discretion, to decline any application for membership or to decline to enter into any services agreement with any individual or entity, for any reason or no reason, without liability.

3. Eligibility

By using this Site, you represent and warrant that:

  • —(a) you are at least 18 years of age;
  • —(b) you have the legal capacity to enter into binding agreements under applicable law;
  • —(c) your use of this Site does not violate any applicable law, regulation, or obligation owed to a third party; and
  • —(d) all information you provide through this Site is truthful, accurate, and not misleading.

4. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, photographs, videos, design elements, and software (collectively, "Content"), is the exclusive property of Annie Lipscomb Private Luxury Concierge or its licensed content providers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and view the Site for your personal, non-commercial use only. You may not: (a) reproduce, distribute, publicly display, or create derivative works of any Content without our prior written consent; (b) use any Content for commercial purposes; (c) remove or alter any proprietary notices; or (d) use automated means to access, scrape, or index the Site.

The name "Annie Lipscomb," associated trade names, service marks, and logos are proprietary to the Company. Unauthorized use is strictly prohibited and may subject you to civil and criminal liability.

5. Prohibited Uses

You agree not to use this Site to:

  • —(a) violate any applicable local, state, national, or international law or regulation;
  • —(b) submit false, misleading, or fraudulent information;
  • —(c) impersonate any person or entity or misrepresent your affiliation with any person or entity;
  • —(d) interfere with or disrupt the integrity or performance of the Site or data contained therein;
  • —(e) attempt to gain unauthorized access to any portion of the Site or its related systems;
  • —(f) transmit any harmful, offensive, or unlawful content; or
  • —(g) engage in any activity that could damage, disable, or impair the Site.

6. Disclaimer of Warranties

Important — Please Read Carefully

THE SITE AND ALL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT: (A) THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) ANY DEFECTS WILL BE CORRECTED; (C) THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) THE RESULTS OF USING THE SITE WILL MEET YOUR REQUIREMENTS; OR (E) ANY INFORMATION ON THE SITE IS ACCURATE, COMPLETE, OR CURRENT.

No advice or information, whether oral or written, obtained from us or through the Site, shall create any warranty not expressly stated in these Terms.

7. Limitation of Liability

Important — Please Read Carefully

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ANNIE LIPSCOMB PRIVATE LUXURY CONCIERGE, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO: (A) YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SITE; (B) ANY CONTENT ON THE SITE; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; OR (D) ANY OTHER MATTER RELATING TO THE SITE.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SITE EXCEED ONE HUNDRED UNITED STATES DOLLARS ($100.00) OR THE AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Annie Lipscomb Private Luxury Concierge and its officers, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Site; (b) your violation of these Terms; (c) your violation of any rights of a third party; or (d) any content you submit through the Site.

9. Third-Party Links and Content

The Site may contain links to third-party websites or resources. Such links are provided for convenience only and do not constitute an endorsement or approval of the content, products, services, or opinions of those third parties. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. Your use of third-party websites is at your own risk and subject to those parties' terms and conditions.

10. Mandatory Arbitration and Class Action Waiver

Important — Waiver of Jury Trial and Class Actions

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND PROVIDES FOR RESOLUTION OF DISPUTES THROUGH INDIVIDUAL BINDING ARBITRATION RATHER THAN IN COURT.

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site that is not resolved informally (see Section 11) shall be resolved by final and binding arbitration administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures, before a single arbitrator. The arbitration shall be conducted in Los Angeles, California, or, at your election, by telephone or video conference. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL. YOU AND WE EACH AGREE THAT CLAIMS MAY ONLY BE BROUGHT IN YOUR OR OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of a class or representative proceeding.

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.

11. Informal Dispute Resolution

Before initiating formal arbitration, you agree to first contact us in writing describing the nature of the dispute and the relief sought. We will attempt in good faith to resolve the dispute informally within 30 days of receipt of your notice. Only if we are unable to resolve the dispute informally within that period may you initiate arbitration.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict-of-law provisions. For any matters not subject to arbitration under Section 10, you consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Los Angeles County, California.

13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, governmental actions, war, terrorism, labor disputes, power outages, internet service disruptions, or third-party service failures.

14. Termination of Access

We reserve the right, at our sole discretion and without notice, to terminate or suspend your access to the Site at any time for any reason, including for violation of these Terms. Upon termination, all provisions of these Terms that by their nature should survive (including intellectual property, disclaimers, limitations of liability, and dispute resolution) shall survive.

15. Entire Agreement and Severability

These Terms, together with our Privacy Policy, Cookie Policy, and Concierge Services Disclaimer, constitute the entire agreement between you and the Company with respect to your use of the Site and supersede all prior agreements, representations, and understandings, whether written or oral. If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

16. Modifications

We reserve the right to modify these Terms at any time. Changes will be indicated by an updated "Last Updated" date. Your continued use of the Site following any change constitutes acceptance of the revised Terms. If you disagree with any changes, your sole remedy is to discontinue use of the Site.